Customer Care

FAQs

Frequently asked questions
Do you have a physical store where I can see the items?

At the moment, we operate online only.
This allows us to focus fully on quality, service, and a smoother shopping experience.

If you ever need advice, a second opinion, or help choosing an item, you can always reach out - we’re here to guide you.
What kind of warranty do the products have?

Every item goes through a detailed quality check before shipping.
If something isn’t right, we’re here to support you and solve it quickly and fairly.

Mistakes can happen - but you’ll never deal with them alone.
We’ll take care of you from start to finish.
What is the estimated delivery time?

Processing time:

  • Standard items: ~10 business days
  • Handmade items: up to 20 business days

After shipping, delivery typically takes 14–25 business days, depending on your location and the shipping provider.

You’ll receive a tracking link by email as soon as your order is shipped.
Can I see what the items look like in real life?

Yes.
All photos on our website show the actual products, captured from different angles so you can clearly see the details and materials.

When you enter the product page, you can browse through all photos by swiping or clicking.
If you tap or click on an image, it will open in an enlarged view, allowing you to see the item up close.

What you see on the site is exactly what you’ll receive.
Is the payment process secure?

Absolutely.
All payments are processed through secure, trusted systems protected by advanced encryption technology.

Your personal and payment details are fully confidential and never shared with any third party.
What if the size doesn’t fit?

For shoes, you’re welcome to exchange for a different size.
For all other items, because each order is made especially for you, exchanges and returns are not available unless the item arrives damaged or defective.

Full details appear in our Cancellation Policy.
I found an item I love, but it’s not on the site. Can I order it anyway?

Yes!
Send us a photo of the item to:
wishlist@lemutagim.com

We’ll check availability with our suppliers and update you as soon as possible.
Can I pay the courier in cash?

No.
All payments must be completed during checkout.

Accepted methods include:

  • All major credit cards (up to 6 interest-free payments in Israel)
  • Apple Pay
  • Google Pay
  • PayPal

    All payment methods are protected by advanced encryption to ensure a safe and smooth checkout experience.
What if I need further assistance?

We’re here for you at any time - before, during, and after your purchase.

Email: customercare@lemutagim.com
WhatsApp: +972 53 776 4271
How can I be sure the site is reliable and that I’ll receive my order?

Your concern is completely understandable - and important.

Here’s what you can count on:

  • Every order is fully guaranteed from the moment it’s placed.
  • Production begins immediately after payment.
  • You receive tracking updates as soon as your order ships.
  • Many customers share their experience and reviews - you can see real feedback and photos on our Instagram.
  • Payments are processed through secure platforms (PayPal and credit card processors) with advanced encryption.

    Your privacy, safety, and satisfaction are our top priorities.
    You are protected - and we’re here for you at every stage.