We’d love nothing more than to welcome you in person!

But for now, we’re online only — which lets us focus on every detail of your experience.

If you ever need advice, have a question, or just want a second opinion — We're right here.

Our goal is for you to feel confident and comfortable, every step of the way.

Every item we ship goes through a careful quality check, but if something goes wrong – we’re here for you. Mistakes can happen, and we don’t run from them. We listen, we check, and we’ll find the fairest, fastest solution for you. No hassle, no feeling stuck.

We know how exciting it is to wait for something you chose just for you. Every order here is made especially for you and handled with care—just the way we’d want it for ourselves.

Processing takes about 10 business days, and for handmade pieces, around 20 business days.

Once your order is shipped, delivery usually takes 14–25 business days, depending on the postal service and your location.

We keep an eye on things, we’ll update you when needed, and we’re right here for anything along the way.

Absolutely. What you see is exactly what you’ll get.

All the photos on the website show our real pieces—just as they are. We’ve captured them from different angles so you can feel confident, explore the details up close, and choose with peace of mind.

A single click zooms in, and a double click opens the full view for a closer look.

Absolutely.

Your peace of mind matters just as much as your experience here.

All payments are processed through PayPal or PayMe by Isracard—trusted, secure systems protected by the latest encryption technologies.

Your personal and banking details remain private, protected, and yours alone.

We understand how important it is to feel just right.

If it’s a pair of shoes—you’re welcome to exchange for a different size.

For all other items, if the product arrives in perfect condition, we don’t offer returns or exchanges.

That said, we stand behind the quality of every product and are always here to help with anything you need.

For full details, please check our “Cancellation Policy” page.

Absolutely! If there’s a specific item you’re dreaming about, we’d love to check if we can find it for you.

Just send us a photo or a detailed description to:

wishlist@lemutagim.com

Our team will look into it and get back to you as soon as possible.

Since each item is made especially for you, payment is completed at checkout.

We accept credit cards (up to 6 interest-free payments – available in Israel only), PayPal (available worldwide), and Bit (for customers in Israel).

Naturally, all payment methods are highly secure—just the way we’d want them for ourselves.

Our team is here for you every step of the way. Feel free to reach out to us via WhatsApp or email – we’re happy to assist you with anything you need.

📩 Email: customercare@lemutagim.com

📱 WhatsApp: +972 53 776 4271

We completely understand your concern, and it’s a valid one. Rest assured, we are committed to providing a secure and safe shopping experience. Every order is fully guaranteed, and we ensure that you will receive the exact product you ordered. As soon as your order is received, we begin production right away – we are with you every step of the way, handling every detail.

Additionally, all the information on our site is secure and transparent, and our satisfied customers speak for us. We invite you to read reviews and testimonials on our Instagram page, where you can see real experiences and the quality of our products and service.

Most importantly, all payments are processed through secure platforms like PayPal and PayMe by Isracard, using advanced encryption technology to protect your privacy. We are here for you at every stage, ensuring that your shopping experience is not only enjoyable but also safe and protected. You can trust us – we’ve got you covered.