CANCELLATION & REFUNDS

Cancellation and Refunds Policy:

The products on the website are uniquely manufactured according to the customer's order. It should be noted that these are not shelf products but are produced after the customer's order is transferred for production.
It is possible to cancel the transaction from the day of purchase until the end of 3 non-holiday days, as this period is the duration of administrative processing of the order before it is transferred to work. The customer declares that they are aware that after 3 days from the date of the order, they will not be able to cancel the order.
Cancellation fees (if the order is canceled within the allotted time) are 5% of the product price or 100 NIS, whichever is lower.
Refunds will be made at the time of cancellation of the transaction, if possible, or as soon as possible, not later than 7 business days.
There are no cancellation fees in the event of a transaction cancellation due to a product defect or non-delivery to the customer, subject to the return of the defective product. In the case of transaction cancellation, returns, and product returns will be at the customer's expense, and it is their responsibility to ensure the shipment of the products according to the business's instructions.
For shoe orders, the business allows size exchanges only. There are no returns and/or exchanges for delivered products. The website is not a store and does not hold product inventory. The order placed on the website is the responsibility of the customer. As long as the product is delivered in good condition (i.e., without defects), there is no option to return or exchange it.
The business reserves the right to discontinue its operations on the website at any time, and/or to cancel a customer's purchase transaction and/or not approve a customer's order in the event of a problem with the product and/or supply of the product. In this case, the business will refund the full amount paid at the time of purchase.
In the event that the business is unable to fulfill the order as committed or at all, it may refund the customer the full amount paid.

CANCELLATION & REFUNDS

The products on the website are uniquely manufactured according to the customer's order. It should be noted that these are not shelf products but are produced after the customer's order is transferred for production.

Cancellation fees (if the order is canceled within the allotted time) are 5% of the product price or 100 NIS, whichever is lower.

Refunds will be made at the time of cancellation of the transaction, if possible, or as soon as possible, not later than 7 business days.

In the event that the business is unable to fulfill the order as committed or at all, it may refund the customer the full amount paid.